PRIVACY POLICY

Our Privacy Policy was last updated on 3^thApril 2024.

 

This Privacy Policy describes how Gomoto and its affiliates (collectively or individually, the “Site”, "us", "Gomoto", "our" or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. The Gomoto entity controlling your personal data will be Kane Kawa Sdn Bhd.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device Information

Examples of Personal Information collected: device brand, device model, device operating system, version of web browser, types of browser, IP address, time zone, cookie information, sites or products viewed, search terms, the time spent on the Site, and interactions with the Site.

Purpose of collection: to load the Site accurately, perform analytics for Site optimization, ads targeting and marketing purposes.

Source of collection: Collected automatically using cookies, log files, web beacons, tags, or pixels and any other similar tracking technologies and social plugins.

Disclosure for a business purpose: shared with our processor Shopify, Google-related platforms and services including Google Analytics, Google (via YouTube) for YouTube video display on our Site and Google Ads, Microsoft-related platforms and services including Microsoft Clarity, Linktree, TikTok, Meta-related platforms and services including Facebook and Instagram. We may use your information for other purposes (including but not limited to data analysis, identify usage trends and shopping behaviour, evaluate and create our promotional campaign and marketing activities, and remarketing purposes etc.).

Order Information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number.

Purpose of collection: to provide products or services to fulfil our contract, process payment information, arrange shipping, provide invoices/confirmations, communicate, screen for risk/fraud, and provide information/advertising based on preferences.

Source of collection: collected from you. For example, when you create an account, make a purchase, browse the Site, or use our Services.

Disclosure for a business purpose: Shared with our processor Shopify, our third-party payment providers Billplz and our delivering services providers.

Customer Support Information

Examples of Personal Information collected: name, geolocation data, email address, order information (such as receipts or proof of purchase and purchase history record) and phone number (for SMS, telephone calls, or other equivalent forms of electronic communications related to functionalities, products or services, offers, promotions, marketing campaigns and updates) to contact you.

Purpose of collection: to provide customer support.

Source of collection: collected from you.

 

Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion. gomotodashboard@gmail.com

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.
• We uses third-party services and plugins from companies called included but not limited to Google, TikTok, Meta, Linktree and Microsoft etc. to collect and analyse the information use of our website(s). The information will help us in delivering relevant targeted advertisements and for marketing purposes. The information will also be used to allow us to display and deliver our promotional materials and advertisement on other sites you visit across the Internet.

Behavioral Advertising

As described above, we use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For example:

• We use Google Analytics to understand how you use and interact with the Site through your acquisition, your engagement, your purchase journey, track and reports website traffic etc. The information gathered is shared with other Google-related services and will be used to analyse and remarketing purposes. You can read more about how Google uses your Personal Information here: www.google.com/analytics/policies/ , https://policies.google.com/privacy , https://policies.google.com/technologies/partner-sites. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

• We use Meta Products and Services to create and tailor advertisement for marketing purposes. You can read more about how Meta you’re your Personal Information here: https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0

• We use Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement https://privacy.microsoft.com/en-GB/privacystatement

• We uses Linktree to identify and analyse activities about information of how your device has interacted with our Linktree User Profile, including the pages accessed and links clicked. You can read here more on how Linktree uses your Personal Information here: https://linktr.ee/s/privacy/

• We uses TikTok to create and tailor advertisement for marketing purposes. You can read here more on TikTok ads policies here: https://www.tiktok.com/safety/en/ads-and-data/

• We share information about Site use, purchases, and interaction with our ads on other sites with our advertising partners.

For more information on targeted advertising, visit the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers. The Services Providers We use may have access to Your Personal Data. These third-party service providers and platforms collect, store, use and transfer information about your activity on the Site in accordance with their Privacy Policies.

We may also share your information with our affiliates or following parties include our parent company and any other subsidiaries, joint venture partners or any other companies and entities that We control, and any other person or company who has undertaken to keep such information confidential, provided they have a right to such information.

By giving us your personal information, you are giving us consent to collect, use and disclose your personal information under the terms of this policy and any relevant privacy and data protection laws

 

Legal Basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Contact’ section below.

Automated Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

 

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

 

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

NAME	FUNCTION
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

 

Reporting and Analytics

NAME	FUNCTION
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or any method of electronic storage is 100% fully secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons without notifying you any of the changes. You are advised to review our Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact

For more information about our privacy practices, erasure of your information, or if you have questions, or if you would like to make a complaint, please contact us by e-mail at gomotodashboard@gmail.com